DJ Trava

When information or data is shared between two or more people, and everyone has a clear understanding of that information, this is communication.  This important word in that last sentence is “understanding”.  Everything must be fully understood in order for communication to be successful, in order for problems to not occur.  One may think that when people do not agree with us, that they do not understand, but this is not the case, they my just simply, not agree.

Two distinct phases must be followed through with, in corporate training programs, to board meetings, and those are the phases of transmission and feedback.  Transmission is the phase of the message and the way in which that message is given, is transmitted.  This is when the person speaking or writing must organize their thoughts and ensure that what they are saying or writing is exactly what they wish to communicate.  The feedback stage is when the person who has received the message, responds.  They too, must organize their thoughts, and send those thoughts back.  Communication is all about the giving and the taking of information, to show that interpretations were correct and understandings were made.  When problems arise it is usually due to peoples different perceptions of the same thought, words, or actions.  This is subjective and has to do with each person’s own experiences, moods, values and attitudes.

When two people are communicating effectively with each other, these issues fall away.  Executive training courses are available for managers which outline ways to go about being certain that communication skills in the office are the least of a company’s concerns.  Most managers must be skilled in this area as much of their times is directly face to face with the employees.  This is when the richest of informational content is delivered, and the feedback is immediate.  This is the way that everyone can be certain that all are at a proper level of understanding, and improving on techniques to ensure this will take a company, the managers and the employees far.

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